Refund Policy

1. The short version

You should never pay in full for a website you haven't seen working. A 30% deposit starts your build; the balance is only due after you've reviewed and approved the finished site, before it goes live on your domain. If you've paid the deposit and we haven't started building, you get it back in full — no questions asked.

2. Refund rules by stage

• Deposit paid, development not started — 100% refund of the deposit on request.
• Deposit paid, development in progress — 50% refund of the deposit, or (our recommendation) we finish the site so you can review it; you owe the balance only if you approve.
• Site approved by you and delivered — no refund, but your included revisions still apply and we'll make agreed fixes at no charge.
• Defects — if a delivered site has a genuine defect we cannot fix within a reasonable time, we refund everything you've paid in full.

3. Care plans & recurring services

Monthly care plans can be cancelled anytime; cancellation takes effect at the end of the paid month. We don't refund partial months, and you keep the service until the period ends.

4. How to request a refund

Message us on WhatsApp 011-5693 6225 or email hello@ciptarix.com with your order number. Approved refunds are returned to the original payment method within 14 days (online payments via BillPlz; bank transfers back to the sending account).