Terms of Service

1. The service

Ciptarix designs, builds, deploys and hosts business websites, delivered on your own custom domain — domain registration and hosting are included free for the first year with every package (renewal charges apply after year one). Packages, prices and inclusions are listed on the Packages page and confirmed at checkout; the price shown at checkout is the price you pay — no hidden fees.

2. Preview first

Our model keeps the risk on us: a 30% deposit starts your build, you review your website working on a live preview link, and the balance is due only after you approve — before deployment to your own domain. A preview site remains our property and may be taken down if no order follows. Once you order and pay in full, section 4 applies.

3. Your responsibilities

• Provide accurate business details and content you have the right to use (text, images, logos).
• Don't use the service for anything unlawful, misleading or harmful — we may refuse or take down sites that are (e.g. scams, illegal products, infringing content).
• Keep your account credentials safe; actions taken through your account are yours.

4. Ownership

After full payment, the website and its content belong to you. Your domain (when part of your package) is registered in your name. If you ever want to leave, we hand over your website files on request — no lock-in. The CiptaWeb engine, templates and tooling remain ours.

5. Delivery & revisions

We aim to deliver within 24 hours of receiving complete business details; complex requests can take longer, and we'll tell you if so. Each package includes the revision rounds listed on the Packages page. Change requests are submitted from your account or WhatsApp.

6. Hosting & availability

Hosting is included and delivered via Cloudflare's global network. We target high availability but cannot promise uninterrupted service; scheduled maintenance and factors outside our control (upstream outages, your domain/DNS settings) may cause downtime.

7. Liability

To the maximum extent permitted by Malaysian law, our total liability for any claim arising from the service is limited to the amount you paid for the affected order. We are not liable for indirect losses (lost profits, lost data caused by third parties, business interruption).

8. Payments, cancellation & refunds

Payments are processed by BillPlz (online) or by direct bank transfer. Cancellation and refund rules are in our Refund Policy, which forms part of these terms.

9. Governing law

These terms are governed by the laws of Malaysia. Questions or disputes: talk to us first on WhatsApp 011-5693 6225 — we resolve almost everything that way.